Privacy Policy
INTRODUCTION
High Systems Analyticis S.A.S “HSA” recognizes and respects the importance of maintaining the privacy of our customers, subscribers members and users, and has established this Privacy Policy as a result. The purpose of this Privacy Policy is to inform you about:
– the personal information we may collect from you when you visit our Website, respond to our emails, place orders via mail or fax or phone, place orders through social media applications (such as our Facebook App, Instagram,etc.), use our WebSide Service or otherwise contact us via telephone, text (SMS, MMS), email, fax or mail (collectively, our «Service»),
– why we gather information from you,
– how we collect it,
– how we use it (including with whom we may share it), and
– the choices you have regarding our use about, and your access to and correction of, personal information you have provided.
The Service is operated by HSA.
Please Note:
You must be 18 years or older and the age of majority in your place of residence to use, subscribe or register as a member. The Service is a general audience site and we do not knowingly collect, maintain or disclose personal information from or about children under 13 years of age.
WHY DO WE GATHER INFORMATION?
The Company and the Service gathers personal information mainly to communicate with you and to process your orders, but also to help improve our products and customer service, to provide an enhanced and more personalized shopping experience to inform you, about your proyect, special offers and discounts from HSA.
For individuals in the European Union (“EU ”) our processing (i.e. use) of your personal data is justified on the following legal bases:
– the processing is necessary to perform a contract with you or take steps to enter into a contract at your request;
– the processing is necessary for us to comply with a relevant legal obligation;
– the processing is in our legitimate interests, subject to your interests and fundamental rights, and notably our legitimate interest in using applicable data to conduct and develop our business activities; or
– you have consented to the processing.
This Privacy Policy applies to all visitors, including EU residents.
WHAT INFORMATION DO WE GATHER?
Depending on how you interact with us, we collect some or all of the following types of information
1. your name, address, telephone number, email address, user ID and contact information,
2. billing information (e.g. credit/debit card number, expiration date, CVV code, alternate or additional billing information and billing address),
3. gender and birth date, if you choose, or are otherwise required to, enter such information, and interests,
4. product purchased
5. any promotion or gift card code and related information,
6. Message and order recipients, names, addresses, telephone numbers and email addresses,
7. No information or CREDIT CARD details will be used
8. network information – network information, including IP address, network carrier and country code, browsing information, such as how you interact with the Services; and
9. other information you provide to us, including User Submissions (defined in the Terms of Use).
HOW DO WE COLLECT INFORMATION FROM YOU?
A. In general.
We collect information through our Website, emails, mail, fax, telephone, mobile devices, location and applications and social media applications (such as our Facebook App) including when you:
1. visit our Website and use our Service,
2. place an order,
3. participate in our forums, surveys, contests, sweepstakes, promotions, content submissions, chats, bulletin boards, discussion groups, requests for suggestions, and membership registrations, and
4. Engage in other activities, services and resources we make accessible to our customers, members or users.
The information may be provided directly to us by you when placing an order or participating in a survey, etc., or, as is true of most websites, we gather certain information automatically. This information may include internet protocol (IP) addresses, browser type, device information, internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends and administer the Website.
B. How we use «Cookies» and «Action Tags.»
A «cookie» is a small data file sent to your browser from a web server and stored on your computer. We use cookies to let us know that you are a prior customer, user or Member and to provide certain features to you. Most web browsers allow you to instruct the browser to prevent the use of cookies. However, if you disable this feature, certain aspects of the Services, such as the shopping basket, may not function properly. To manage Flash cookies, please click here: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html
We have relationships with third parties who may collect or receive information directly from the cookies placed by our Service on your computer to assist in analyzing our business and customers.
Our Service may also use a common web technology called «action tags» (also called single pixel gifs or web beacons) to track purchase, usage and other web activity information. Action tags may be used to provide data to third parties for tracking purposes. In addition, third parties may set their own cookies and tags through our Service (such as through interest-based advertising, described below). We do not control such third parties or their privacy practices. If you do not want third parties to be able to use such methods, you should modify your browser settings to limit such access.
C. Interest-based advertising.
Our Services. We collect data from you for use in interest-based advertising when you use our Service. Other companies may serve interest-based advertisements on our Service. We comply with the Self-Regulatory Principles for Online Behavioral Advertising as administered by the Digital Advertising Alliance (aboutads.info).
Other Services. Advertisements for our products and services may appear on third party websites around the Internet. Some websites and services deliver these advertisements based upon data that has been previously collected about your past behavior online. For example, if you have viewed websites about gift baskets, these websites or services may display to you an advertisement for our gift baskets. This kind of targeted advertising is sometimes called interest-based or online behavioral advertising. It is generally not based upon your personal information (such as your name or email address), but rather, upon your online activities. We do not control such third party websites or services on which these advertisements appear. Further, we do not control how they collect and use data about your online activities.
Consent. You may opt-out of being tracked online by certain companies who are listed at www.aboutads.info/choices/ OR www.networkadvertising.org/managing/opt_out.spand may also learn more about online behavioral advertising at such websites. If you opt-out, you will still receive generic advertisements, but they will not be delivered to you by such companies from whom you have opted out based upon your behavioral data possessed by the companies from whom you have opted-out. This process relies upon an opt-out cookie, for each browser and each device, so if you delete your cookies or use a different computer, you will have to repeat this process. We do not respond to or honor «do not track» (a/k/a DNT) signals or similar mechanisms transmitted by web browsers.
D. Push Notifications.
As a user who has visit our web site, we may from time-to-time send you push notifications to your device in order to communicate with you and advise you of current offers and promotions. To ensure that you receive timely notification of such communications and promotions, we need to collect certain information from your device as indicated above. If at any time you do not wish to receive these types of communications, you may turn them off at the device level.
HOW WE USE/SHARE THE INFORMATION WE COLLECT
We use information we collect to communicate with you, to process your orders, to improve our products and services (such as by responding to your feedback), to conduct research, to provide an enhanced and more personalized shopping experience (for instance, to provide event reminders, such as birthdays), to inform you and your order recipients of offers and discounts from HSA family, and to enable you to receive credits for purchases under loyalty or buying programs which you have joined.
We may also use your information, as necessary or appropriate in our view, to operate the Service, process orders or registrations, to conduct promotions, contests, and sweepstakes you participate in.
We use the combined information to enhance and personalize your shopping experience with us (for example, by keeping your profile up-to-date) and to communicate with you in accordance with this Privacy Policy.
A. Affiliate Data Sharing.
We may provide your information to our Company Affiliates for use in connection with their businesses, including sending you offers and promotions. However, in connection with information collected under this Privacy Policy, they are required to comply with this Privacy Policy. «Affiliates» are persons or entities directly or indirectly controlling, controlled by, or under common control with, or in the same corporate family as HSA.
B. e-Gifting Service.
Customer: If you choose to send a gift and notify the recipient using the electronic gift service available on our Website (the “e-Gifting Service”), you will be asked to provide personally identifiable information about yourself, your intended gift recipient and the method to communicate the transaction. This information will be shared with our e-Gifting Service technology provider, Smartgift, Inc., for the purpose of administering the e-Gifting Service.
Gift Recipient: If a customer has elected to send you a gift using the e-Gifting Service, your personally identifiable information, which is required to deliver the gift to you, will be shared with our e-Gifting Service technology provider, Smartgift, Inc., for the limited purpose of administering the e-Gifting Service. The personal information of gift recipients shall not be shared absent a legal basis or informed, affirmative consent by the gift recipient.
C. Sharing with Others.
We may also share your information with our subcontractors, agents, consultants, financial institutions, credit/debit card payment processors, business partners, vendors and service providers, but we generally only authorize them to use such information for our benefit, for instance, to process your order and to better communicate and provide appropriate offers to you and your gift recipient.
In addition, we may make such information (except for credit/debit card numbers, expiration dates and CVV codes), including aggregated information, available to select third parties including, but not limited to, those who share or rent information for direct marketing purposes.
We may use your information to match it with other public and private data sources or the records of our business partners solely to enhance our records and keep them current (such as by updating your profile with a new address, interests, and the like). We also may work with other third parties who also possess your information in order to engage in advertising and other promotional services, for example, to enhance one or both of our advertising or promotional endeavors.
D. Change of Business.
We may transfer your information in connection with the sale, lease, license, assignment (of part, or all, of our business), acquisition, merger, reorganization or change of control of the Company, or the division responsible for the Service with which your information is associated, or as part of a bankruptcy proceeding.
E. For Legal Purposes.
In certain situations, we may be required to disclose personal data in response to lawful requests from public authorities, including complying with national security or law enforcement requirements. We reserve the right to disclose information we collect from you, or that you provide to us, as required by law, in response to legal process and law enforcement requests, when we believe, in good faith, that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, respond to a government request, and to protect the rights or property of the Company, its Affiliates, users, customers, recipients, Members, Sponsors, Providers, Licensors, Merchants and Associates (as these terms are defined in the Terms of Use).
F. Social Media
Please note that any personal information you reveal or post on one of our public forums (as defined in the Terms of Use), such as a message board, chat room, blog, discussion group, folder, survey, contest, sweepstakes, user review and rate forum, and all User Submissions, are not protected by this Privacy Policy and may be collected, shared and used by us, and with third parties, including to contact you. Information you provide or post on our public forums, you disclose at your own risk.
WHERE WE STORE YOUR INFORMATION
Our Service is operated in Ecuador. If you are located in or outside the United States, please be aware that any information you provide to us may be transferred to, and stored in Ecuador. By using the Service or otherwise providing us with information, you hereby consent to this transfer. At times, for orders originating within the EU or UK or being delivered to the EU or UK, we may use third parties located within the EU or UK to process such orders. In so doing, we take steps to ensure those entities will process your information in a manner consistent with this Privacy Policy.
.
Although personal information collected by us through the Service will be used by us in accordance with this Privacy Policy, laws generally applicable to the protection of personal data in the U.S. may not be as stringent as those in other countries.
HOW LONG WE KEEP YOUR PERSONAL INFORMATION
We may retain your information in accordance with our data retention policies and for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes and enforce our agreements, or until you request us to stop using it. We may, however, keep some of your personal information to ensure that we comply with your request not to use your personal information or comply with your right to erasure. For example, we must keep your request to be erased, even if it includes your personal data, until such time as you are no longer our customer.
If you have questions about our data retention policies, or would like a copy of such, please contact us as noted below.
HOW YOUR INFORMATION IS SECURED
The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. If you have any questions about the security of your personal information, you can contact us at [email protected].
If you place an order on our Website, it encrypts the credit/debit card number you submit prior to transmission over the Internet using secure socket layer (SSL) encryption technology. This technology works best when the website is viewed using Microsoft IE®, Google Chrome®, Mozilla Firefox®, Apple Safari® and other browsers. However, no transmission of data over the Internet or any other network can be guaranteed to be 100% secure. Although we make reasonable efforts to safeguard personal information once we receive it, we cannot warrant the security of information we receive.
Portions of the Service (such as our Member registration and Address Book) may require registration and log-in processes in which you will select a user ID and password (collectively, the «Password»). Passwords provided to you by us are the confidential property of the Company and may be used by you solely for your individual use of the Service (and otherwise as specified by us). You are responsible for maintaining the confidentiality of any Password and for all activities that occur using your Password, whether or not authorized by you. You agree to immediately notify us of any unauthorized use of your Password or accounts. You authorize the use of a third-party to process payments. We do not keep or use directly information of your credit card or other payment method. You shall be aware that you will accept and use the third-party process payments policies and other elements of it.
HOW TO LIMIT THE USE OF OR MODIFY YOUR INFORMATION
We want to communicate with you only to the extent you want to hear from us.
Any promotional email we send to you (or your gift recipient after consent) will include an “unsubscribe” link to use or a link to opt-out of receiving further promotional emails from the sender.
If you wish to set your preferences concerning promotional communications, or you prefer not to have your personal information shared with third parties, please let us know by contacting us as noted below in the “How to Contact Us” section and identify your preferences regarding promotional communications and the sharing of your contact information. Your instructions will be processed as soon as reasonably practicable and in accordance with law.
To make such a request, please write to us at:
If you would like to update or correct information previously provided to us, please contact us as indicated below in the “How to Contact Us” section. Upon your written request, we will provide you with information about whether we hold any of your personal information.
We will respond to your request within a reasonable timeframe.
Members can directly access, modify and update their membership information (including name, mailing address, birth date, telephone number and email address) by accessing the password-protected «Update Membership» page.
WHAT IF I CHOOSE NOT TO GIVE YOU MY PERSONAL INFORMATION
You are not obligated to provide us your personal information. However, if the personal information is necessary in order to supply goods or services to you under a contract or an order between you and the Company and you do not give us your personal information, then we will not be able to enter into that contract or honor that order for goods or services.
LINKS TO OTHER WEB SITES
The HSA family wa
nts you to be aware that when you click on links and/or ad banners that take you to affiliated or third-party services, except the e-Gifting Service described below, you will be subject to the privacy policies and terms of use of those services, not ours. We encourage you to read the posted privacy statement and user terms whenever using, and prior to providing any personal information to, any other service.
We may provide you with the ability to log into our Service using a social media account, such as Facebook Connect. We do not control the activities of such social media services and have no control over the data they collect or their privacy practices. You should review their privacy practices before using any such social media service.
HOW TO CONTACT US
HSA welcomes feedback concerning this Privacy Policy. Please send your comments and questions to: [email protected]
Please contact us by any method indicated below:
Email us at: [email protected] from the email address which you wish to have removed (i.e. not shared with third parties), and include your postal mailing address in the message;
Write to us at:
When contacting us, please include or tell us your mailing address, and if you have a catalog, brochure or other mailing label from us, please include it with your request or have it ready when you call.
If you would like to update or correct information previously provided to us, please send an e-mail with your new information, including your complete name, postal address, and email address to: [email protected]
For further information about our Privacy Policy or our processing of data about you, please contact us at:
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our Ecuadorian -based third-party dispute resolution provider (free of charge) at third party dispute resolution provider contact info, please contact us at: [email protected]
CHANGES TO THIS PRIVACY POLICY
The Company may change this Policy from time to time in the future. Any such changes will be posted here. We advise you to check back frequently to see any updates or changes.
By using the Website and the Service, after such changes take effect, you agree to be legally bound and to abide by the revised Privacy Policy and Terms of Use, of which this Policy is a part.
